Terms of Service

By creating an account or using VELVET you agree to these terms. If you are agreeing on behalf of a business, you confirm you are authorised to bind it, and "you" means that business. VELVET is published by Augustus Solutions ("we", "us").

VELVET is a record-keeping and calculation tool. You record jobs, services, shifts and splits as they happen; VELVET stores them, calculates worker and staff payables from the rules you set, and reports takings against the trading day you define for each branch.

VELVET records what you enter. It does not verify it, witness it, or independently confirm that it happened. A VELVET report is a record of what was entered into VELVET — nothing more and nothing less.

This is the most important clause on this page, so it is written plainly.

Declaring your income and meeting your tax obligations is entirely your responsibility. VELVET is not an accountant, bookkeeper, tax agent or BAS agent, and nothing in the product or on this site is financial, accounting, tax or legal advice.

We do not report your figures to any tax authority, and we do not lodge anything on your behalf. Equally, we do not conceal anything: VELVET keeps a full transaction history, and if you are lawfully required to produce records, the data in your account is yours to export and produce.

You remain responsible for everything the law asks of an operator in your jurisdiction, including:

• Declaring income, and registering for and remitting GST or other indirect taxes where applicable.
• Classifying the people who work with you correctly, and meeting the wage, superannuation, insurance and withholding obligations that follow from that classification.
• Keeping the source records the law requires you to keep, for as long as it requires you to keep them.
• Any licensing, permit or reporting obligation that applies to your premises or your trade.

If you are unsure about any of this, speak to a registered tax or legal professional. Do not rely on a software product — this one included — to tell you what you owe.

VELVET is a neutral tool. We do not assess, rank, score or moralise about how you run a lawful business — what you charge, how you split it, who you work with, what hours you trade or how much of your trade is in cash. The product makes no judgement, and neither do we.

Neutral does not mean unconditional. We require that your use of VELVET is lawful where you operate, and the limits in clause 6 apply to everyone.

VELVET is designed to work without knowing who anyone is.

We will never require the real identity of an owner, worker, staff member or client, and we will never require real business registration details as a condition of recording work. Labels can be nicknames. The only real details we need are an email address to own the account and whatever our payment processor requires to take payment.

Because the product does not ask for personal information about third parties, you should not enter it. If you choose to type real names, contact details or other personal information into free-text fields, you are responsible for having a lawful basis to do so and for meeting the privacy obligations that come with it. See the Privacy Policy for what we hold and how.

You must not use VELVET to record, support, facilitate or conceal:

• Human trafficking, forced or coerced labour, sexual servitude, or the exploitation of any person, including any involvement of a minor.
• Money laundering, structuring, sanctions evasion or the proceeds of crime.
• Any activity that is unlawful in the jurisdiction where you trade.

You also must not attempt to breach or test the security of the service, access another account’s data, resell or white-label VELVET without our written agreement, or use automated means to extract data at a scale that degrades the service for others.

We may suspend or terminate an account we reasonably believe is being used in breach of this clause.

• You are responsible for the security of your sign-in, and for everything done under your account by the people you give access to.
• You must be at least 18 years old to hold an account.
• Tell us promptly if you believe your account has been accessed without your authorisation.

• VELVET is sold on a subscription. Current pricing is shown on our pricing section and applies from the date you subscribe.
• Subscriptions renew automatically each billing period until cancelled. Payment is taken by our payment processor on renewal.
• You can cancel at any time. Cancellation takes effect at the end of the paid period; we do not pro-rate part periods except where the law requires it.
• If a payment fails, we may suspend access until it is resolved. Your data is not deleted during a suspension.
• We may change pricing with at least 30 days’ notice to the account holder. A price change never applies to a period you have already paid for.
• Prices are in the currency shown at checkout and include applicable taxes only where stated.

Your operational data is yours. We claim no ownership of it, and we use it only to run the service for you. You grant us the limited licence needed to host, process, back up and display that data as part of providing VELVET.

You can export your data at any time while your account is open. On termination, you have 30 days to export before deletion begins under the retention terms in the Privacy Policy.

We work to keep VELVET available and correct, but we do not promise uninterrupted or error-free service. We may take the service down for maintenance, and we will avoid trading hours where we reasonably can.

Keep your own records in whatever form your obligations require. Do not make VELVET the only copy of something you cannot afford to lose.

VELVET, its software, design and branding remain the property of Augustus Solutions. These terms grant you a right to use the service, not a right in the software itself. If you send us feedback or a feature idea, we may use it without obligation to you.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where we are permitted to limit our liability for a failure to comply with a consumer guarantee, our liability is limited to resupplying the service or paying the cost of having it resupplied.

Subject to that, and to the maximum extent the law allows: the service is provided "as is"; we are not liable for indirect or consequential loss, loss of profits, loss of revenue or loss of data; and our total liability arising out of or in connection with these terms is capped at the fees you paid us in the 12 months before the event giving rise to the claim.

We are not liable for any penalty, interest, assessment or other consequence arising from your tax, employment or licensing obligations. Those are yours, as set out in clause 3.

You indemnify us against claims, losses and costs arising from your use of VELVET in breach of these terms or of any law, and from personal information you enter into the service without a lawful basis.

You can close your account at any time. We may terminate or suspend an account for a material breach of these terms — immediately in the case of clause 6 — or on 30 days’ notice if we discontinue the service, in which case we will refund any period you have paid for and not received.

We may update these terms. If a change materially affects you, we will email the account holder and update the date at the top of this page before it takes effect. If you do not accept a change, you may cancel before it takes effect.

These terms are governed by the laws of Victoria, Australia, and each of us submits to the non-exclusive jurisdiction of the courts of that place.

Questions about these terms: support@velvetspas.com. We are Augustus Solutions, Melbourne, Australia.